We take your Privacy very seriously. All customer information is used for internal purposes only. No information will be given, shared or sold to any outside sources. E-mail addresses are used only to send your invoice, order or packing list and to correspond if there are any questions with your order. All orders are shipped in plain packaging, so you can feel safe having a shipment sent to your home or work address. We are committed to shipping your order promptly and discreetly. If you have any questions or concerns about privacy, do not hesitate to contact us.
All sales are final – Exchanges only within 30 days of the date of purchase. The returned item must arrive at our location within 30 days of the purchase date. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we will gladly exchange it for another product of same value or higher as long as the product returned is in new, sealed and in sellable condition. Refunds will only be made if the product you purchase is determined to be defective. There are no exceptions for a refund after this time period. To return an item, you must first contact us phone or by e-mail. We will reply with information regarding how and where to return the item. Returned items must be in resalable condition to receive a refund. ABSOLUTELLY NO refunds or exchanges on open and/or used products. All Returns or exchanges must be accompanied with a copy of the purchase invoice.
Please note you are responsible for shipping and handling when returning merchandise to us. Sorry, shipping costs are non-refundable.
Damaged Shipments or Incorrect Orders
We ship each order with care and special attention but, on occasion orders are damaged in transit or packed incorrectly. If your order is damaged or incorrect when you receive it, please keep ALL the original boxes and packaging material. Give us a call or contact our friendly customer service department at firstname.lastname@example.org within 5 days of receipt of your order, and we will be happy to assist you in making sure you are ultimately happy with your order.
Lost or Stolen items
We are not responsible for lost or stolen packages. If there is an issue with a missing package, contact us and we will provide proof of delivery.
Incorrect or incomplete addresses
You are responsible for the accuracy of your order. If you provide us with an incorrect address or missing information for a shipping address, such as a condominium address with an apartment number, you will be responsible for the cost of re-shipping the item. In the case that the item purchased had a “Free Shipping” offer and needs to be re-shipped, you will be responsible for the costs of shipping. Should you decide to cancel an order that has been shipped; we reserve the right to refund you the cost, less the cost of shipping, plus a re-stocking fee of 15%.
Not Healthcare Advice
Products sold by Elicina US are not intended to diagnose, treat, cure or prevent any disease. The information provided on this Site and Linked Sites, including information relating to medical and health conditions, products and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice from your Healthcare Professional, or any information contained on or in any product label or packaging.
You should not use the information or services on this Site for diagnosis or treatment of any health issue or for prescription of any medication or other treatment. You should always speak with your Healthcare Professional, and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before using any medication or nutritional, herbal or homeopathic product, before starting any diet or exercise program or before any treatment for a health problem.
Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product. You should also consult your Healthcare Professional regarding any interactions between any medication you are currently taking and nutritional supplements.
Elicina US is not responsible for any product or service sold on or through this Site or any claims of quality or performance made on or through this Site.
Shipping to a Different Address
If you would like to ship your package to an address than your credit card billing address, we require additional information. You MUST have the phone number of the billing address on the order form so we have the ability to call to confirm your order. If the phone number does not match the phone number you have on file with your credit card company or it does not match the phone number listed in the phone book, for your security, you will be required to fax us a copy of your credit card, the three (3) digit number on the back of your credit card and your signature.
Please understand we do this to protect our customers against fraudulent transactions.
Request Package be left outside.
If you request a package be left outside the shipping address you will be 100% responsible if your package is lost or stolen.